Hire terms & cancellation policy

Safe use

The Elle TENS machine must be used in accordance with the manufacturer's instructions. Please read the full manual before use.

• When to use - you should be at least 37 weeks pregnant before using an Elle TENS Plus machine for labour, unless your doctor or midwife specifically advises otherwise.
• Contraindications - do not use if you have a demand-type pacemaker or an implanted electrical device. Please check with your healthcare professional first if you have a heart condition, epilepsy, metal implants, varicose veins, recent scarring in the area, any undiagnosed pain, or any doubts whatsoever about whether TENS is right for you.
• Electrodes - never place the electrodes on your abdomen (when pregnant), head, near your eyes or mouth, on the front or sides of your neck, on your chest, over your heart, or on broken, inflamed, infected or numb skin. Stop using if you have an allergic reaction to the electrodes.
• Do not use the TENS in the shower, bath, or birth pool. Do not use while driving or asleep.

Delivery timing

We will post your machine with the aim of it reaching you on or before your hire start date. Delivery is carried out by Australia Post, and delivery timeframes are outside our control. Therefore, we cannot guarantee that your machine will arrive by a particular date.

You are responsible for choosing a hire start date and postage option that allow sufficient time for delivery before your due date. We recommend a hire start date from around 36 to 37 weeks of pregnancy.

We are unable to offer a refund if your machine arrives after your hire start date or after labour begins. Please consider your location and individual circumstances, including any risk of early labour, when making your booking.

Check on arrival

Please check the contents of your hire pack when it arrives and take a few minutes to familiarise yourself with the machine and instructions. If anything is missing, damaged, or not working, contact us immediately so we can rectify the issue.

Every unit is tested before dispatch. We encourage you to independently check your machine before you go in to labour to ensure it is working. If your device isn't working as expected, please contact us immediately.

Cancellations & refunds

Free cancellation window

Please let us know as soon as possible if you wish to cancel. Cancel 7 or more days before your hire start date and you'll receive a full refund of everything you've paid (hire fees, add-ons, postage). We'll process the refund back to the original payment method within 2-3 business days.

Already posted / picked up

Unfortunately we cannot process a refund once the machine has been dispatched or collected by you.

Refundable deposit

The $50 refundable security deposit is separate from the hire fee and is usually returned within 2-3 business days of receiving the machine back in good condition (all accessories included, no damage beyond normal wear and tear).

If items are missing or damaged, we may deduct a fair replacement cost from the deposit and refund the balance.

Late returns

If the machine is returned more than 3 days after your hire end date without prior arrangement, a late fee of $10 per day may be charged (typically deducted from the deposit).

How to cancel

Cancel via your client portal, or email us at bookings@blissfulbirthco.com. Refunds are processed within 2-3 business days.

Returning the machine

If you have selected delivery by post, please return the machine using the prepaid Australia Post satchel provided in your hire pack on or before your hire end date. Dropping the parcel at a post office (rather than a street box) is preferred as you will receive a tracked receipt of return.

Limitation of liability

Every unit is fully tested and sanitised before dispatch. The effectiveness of TENS in labour is not guaranteed. Experiences differ from person to person, and we do not warrant a particular outcome.

In the unlikely event something does go wrong, our liability is limited to the hire fee you've paid, and we're unable to cover any indirect or consequential loss or damage arising from the hire.

Questions?

If you have any questions about these terms, please email us at bookings@blissfulbirthco.com.